Forum Discussion
Append Company Names to Incident Subject
Is it possible to append company names to the subject line of an incident. Alternatively, is it possible to display the originating company name in a support ticket on the dashboard.
1 Reply
- I don't think you can automatically append company name to subject but you can show company names on the incident dashboard if you first go into Account-Wide Settings, go to the Labs tab, and put a checkbox next to "Show more info on incident dashboard: Show the status, category, customer and company name on the incident dashboard "
Note that you still have to click Show More Info each time you go to the Incident dashboard to display this data.
