Forum Discussion

Aristotelis Dem's avatar
Aristotelis Dem
New Member
9 years ago

Assigning new Service to Customers

I would to know when I a create a new service to Service Desk how to assign this service to all customers at once

Question
  • Bcshay's avatar
    Bcshay
    Active Contributor
    9 years ago
    Unfortunately the only way to accomplish this I believe is via Customer registration.
  • Bcshay's avatar
    Bcshay
    Active Contributor
    9 years ago
    I would check with your AM or Support to see if this is something they can do on the back end.
    • Sandro Summa's avatar
      Sandro Summa
      Active Contributor
      4 years ago

      I have seen similar thread (since 2014!!!). Is possibile there's no way? It's not possibile to add a new (or more then one) service to hundred of current customers manually!!! 😞

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        Hi Sandro Summa ,

         

        If you need a new Service assigned to all existing Customers, please contact Support directly and we can accommodate the change within 24 hours of request. 

  • Sandro Summa's avatar
    Sandro Summa
    Active Contributor
    4 years ago

    Any news on this aspect? Is not practicable to add new services and have to add them to every single customer.