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Forum Discussion
Automatically getting/downloading all incidents from Service Desk
I am writing this discussion because our company's current practice for obtaining incident data/information is manually downloading a report configured as such, with an end being a BI visualization. ...
Hi ZackS, welcome to the community.
Unfortunately, I have been unable to find a solution for you. I have shared this with our GoTo Resolve team so that it will be considered for GoTo Resolve's ticketing system.
Hi ZackS ,
Did you manage to get this working? The API is next to useless for us, as we need to get lists of all issues not just for an individual user.
Thanks,
Conor
Hey Conor,
As of now, we're still using a customized report we made on the website, then manually downloading the .csv of that report. This has been the only solution to capturing all of the data that we need for reporting/visualization.
As far as I know, the API only works for active incidents and has a more limited scope of what you can get, but if the data you're trying to pull is listed in the documentation then you should be able to configure the query to what you've mentioned. If you're like me and also wanted all the tickets that have been resolved/closed, there wasn't anything I found in the API to accommodate that.
Hi Zack,
Thanks for getting back to me. Similar to your solution, I've worked around the issue by creating a custom report of all issues ever created. I now have an API call to that report, which returns me all issues no matter what the status.
In case you're interested, API call to get first record on page one:
https://deskapi.gotoassist.com/v1/incidents.json?report_id=3075843160&limit=1&page=1
I'll be outputting that data to a DB using C# and will use SQL for reporting on it.
Thanks,
Conor
