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Forum Discussion
Automatically loading watchlist on service desk tickets.
Can you set up a company so that multiple customers are automatically included in the watchlist? We have one client that wants several of their staff to be included in ALL tickets and updates. It's...
Hi Jessica,
While Service Desk cannot trigger for anyone other than your company's technicians, there may be a workaround you can try: Create a forwarding rule while at the same time carbon copying your own clients on the trigger notification, which would then need to send over to the SD service address ----- which will automatically recognize the copied parties, and create the incident with those people on the watchlist.
While Service Desk cannot trigger for anyone other than your company's technicians, there may be a workaround you can try: Create a forwarding rule while at the same time carbon copying your own clients on the trigger notification, which would then need to send over to the SD service address ----- which will automatically recognize the copied parties, and create the incident with those people on the watchlist.
