Forum Discussion
Automaticaly close or resolve incidents if there is no reply from cutomer
Senario: A customer creates an incident. Admin asks with a comment for further clarification in order to help him, and customer never replies. I am trying to find the best solution for closing/res...
I think this is best done with a report and a mass action on that report. You can create a status and decide how long to give the customer before you action it then just set the due date out with a trigger when that status is set.
