Forum Discussion
Automaticaly close or resolve incidents if there is no reply from cutomer
Senario: A customer creates an incident. Admin asks with a comment for further clarification in order to help him, and customer never replies. I am trying to find the best solution for closing/res...
Here is how we do it. When an Incident is Resolved it will auto Close after 7 days. We give the customer time to confirm the resolution.
Create a Report within your service and set a mass action on it.
Create a Report within your service and set a mass action on it.
