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Forum Discussion
Automaticaly close or resolve incidents if there is no reply from cutomer
Senario: A customer creates an incident. Admin asks with a comment for further clarification in order to help him, and customer never replies. I am trying to find the best solution for closing/res...
I don't think that actually does anything though. Customers and watchlisted are sent CLOSED mail notifications by default. That notification cannot be configured or turned off.
