Forum Discussion

Costas Fakebook's avatar
Costas Fakebook
New Member
10 years ago

Automaticaly close or resolve incidents if there is no reply from cutomer

Senario: A customer creates an incident. Admin asks with a comment for further clarification in order to help him, and customer never replies.  I am trying to find the best solution for closing/res...
Question
Bcshay's avatar
Bcshay
Active Contributor
10 years ago
I don't think that actually does anything though. Customers and watchlisted are sent CLOSED mail notifications by default. That notification cannot be configured or turned off.