Forum Discussion

Costas Fakebook's avatar
Costas Fakebook
New Member
9 years ago

Automaticaly close or resolve incidents if there is no reply from cutomer

Senario: A customer creates an incident. Admin asks with a comment for further clarification in order to help him, and customer never replies.  I am trying to find the best solution for closing/res...
Question
Bcshay's avatar
Bcshay
Active Contributor
9 years ago
What you should do in order to fully understand non configurable and configurable notifications is create a sandbox service to use as your lab. This works great for testing before you enable a change in your live services.