Forum Discussion
Automaticaly close or resolve incidents if there is no reply from cutomer
Senario: A customer creates an incident. Admin asks with a comment for further clarification in order to help him, and customer never replies. I am trying to find the best solution for closing/res...
What you should do in order to fully understand non configurable and configurable notifications is create a sandbox service to use as your lab. This works great for testing before you enable a change in your live services.
