Forum Discussion

Costas Fakebook's avatar
Costas Fakebook
New Member
9 years ago

Automaticaly close or resolve incidents if there is no reply from cutomer

Senario: A customer creates an incident. Admin asks with a comment for further clarification in order to help him, and customer never replies.  I am trying to find the best solution for closing/res...
Question
Costas Fakebook's avatar
Costas Fakebook
New Member
9 years ago
I managed to get this working with scheduled mass actions on the reports. 
Now my issue is the System Generated comment inserted by the Action Schedule which shows the user's name "updated by" the user which setup the report to run. Is there a way to change this to show updated as System Generated?