Forum Discussion
Automaticaly close or resolve incidents if there is no reply from cutomer
Senario: A customer creates an incident. Admin asks with a comment for further clarification in order to help him, and customer never replies. I am trying to find the best solution for closing/res...
Has anyone found a way around this? Thinking I will have to have each technician build/save this report to run on the tickets where they are the assignee for the closed by to reflect their name.
