Forum Discussion

Costas Fakebook's avatar
Costas Fakebook
New Member
10 years ago

Automaticaly close or resolve incidents if there is no reply from cutomer

Senario: A customer creates an incident. Admin asks with a comment for further clarification in order to help him, and customer never replies.  I am trying to find the best solution for closing/res...
Question
AshC's avatar
AshC
Retired GoTo Contributor
9 years ago
Hi there,
I'm sorry for the delayed response.  At this time, it is not possible to to auto-close an incident if the ticket goes unresponsive, but I have changed this thread to an 'Idea' so that it can collect more votes towards a future Service Desk enhancement.