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Forum Discussion
Automaticaly close or resolve incidents if there is no reply from cutomer
Senario: A customer creates an incident. Admin asks with a comment for further clarification in order to help him, and customer never replies. I am trying to find the best solution for closing/res...
Hi there,
I'm sorry for the delayed response. At this time, it is not possible to to auto-close an incident if the ticket goes unresponsive, but I have changed this thread to an 'Idea' so that it can collect more votes towards a future Service Desk enhancement.
I'm sorry for the delayed response. At this time, it is not possible to to auto-close an incident if the ticket goes unresponsive, but I have changed this thread to an 'Idea' so that it can collect more votes towards a future Service Desk enhancement.
