The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

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chris_9999's avatar
chris_9999
New Contributor
8 years ago

base url change and v2 api

Our service desk integration is based on the v2 api. following the base url change on 16th december, the v2 api is no longer available. Could you point me towards the correct endpoint of the v2 api s...
GlennD's avatar
GlennD
GoTo Manager
8 years ago

Hi chris_9999,

 

Our Service Desk API does not use a citrix owned domain, so it should not have been affected by the recent changes. I will create a ticket for you with our Support team so they can investigate further.

chris_9999's avatar
chris_9999
New Contributor
8 years ago

Thanks Glen,  The main issue since the change seems to that although the v2 api is still there, the athentication token generation that was on the citrix domain has changed to the new domain, and the tokens generated on the new domain are not accepted by the v2 api.  If you could give an example of the correct url to obtain auth token for the v2 api that would solve it.

    • chris_9999's avatar
      chris_9999
      New Contributor
      8 years ago

      Thanks Glen,

      Can you raise a ticket with your development team to test the tokens from that endpoint against the v2 api. 

      Regards

      Chris.