Forum Discussion
Best and nicest way to direct users to submit a ticket in my email signature
Need a best practice type way to direct users to submit tickets in my email signature. This way they will see it when I email them and hopefully will submit tickets rather than emailing me.
Hi Eddie, this would really boil down to personal preference. I think that most people would miss a hyperlink included within your signature itself, so perhaps including a brief statement before your signature would be most effective? Something like:
"If you have any additional issues, please submit a new case here.
Best,
Eddie"
"If you have any additional issues, please submit a new case here.
Best,
Eddie"
