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Forum Discussion
Can I create a report that shows all incidents that were opened by my tech support staff and not by the customer?
Would like to have a report that shows any tech support issue created by my staff for a customer. We are asking our customers to enter their requests on the tech support site vs calling the staff and...
Try checking the field named "Source" I think that contains the information you are looking for.
You may have to export the data though to see the field.
