The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Roger Thornton
9 years agoNew Member
Can I create a report that shows all incidents that were opened by my tech support staff and not by the customer?
Would like to have a report that shows any tech support issue created by my staff for a customer. We are asking our customers to enter their requests on the tech support site vs calling the staff and...
AshC
9 years agoRetired GoTo Contributor
Hey Roger,
When you create a new Service Desk report, select 'Raised by', and then choose between clients, groups, users etc.

When you create a new Service Desk report, select 'Raised by', and then choose between clients, groups, users etc.
