The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Can I create a report that shows all incidents that were opened by my tech support staff and not by the customer?
Would like to have a report that shows any tech support issue created by my staff for a customer. We are asking our customers to enter their requests on the tech support site vs calling the staff and...
Hey Roger,
When you create a new Service Desk report, select 'Raised by', and then choose between clients, groups, users etc.
When you create a new Service Desk report, select 'Raised by', and then choose between clients, groups, users etc.
