Forum Discussion

Erik Vanderlaan's avatar
Erik Vanderlaan
New Member
7 years ago

Can you create Microsoft Teams Intergration the same way you have a slack intergration?

We are using Microsoft Teams, and I saw that you have a Slack integration in Service Desk, through webhooks, can you create the same option for Microsoft Teams. It is almost the same intergration as slack. Teams already has a webhook option. Here is a link to Microsofts Documantation https://outlook.office.com/webhook/e3d8faab-1eb7-490b-bd57-a1e353d7d478@3ac1caef-654a-4c1c-9952-0a59...

idea
  • bhughes5411's avatar
    bhughes5411
    New Contributor
    6 years ago
    As an Office 365 MCSE consultant. I can tell you this would be a great app to add as MSFT integrates a large of their current apps into Teams. It is a major focus for their future Microsoft 365 Cloud services adoption. I have been receiving many requests to move orgs to Teams and a way for Tech Services to provide a Help Desk system within Teams.
  • Kevin Ruschman's avatar
    Kevin Ruschman
    Active Contributor
    7 years ago

    With the way Microsoft is pushing Teams this would be a GREAT way to push the product.

    • RJM's avatar
      RJM
      Active Contributor
      6 years ago
      I second this suggested integration. My business clients seem to be moving to Teams in droves and want this integration.
      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        RJM  This is a good idea that we will consider for future Service Desk functionality!