Can you track reopened tickets in GTA?
I want to run a report which highlights any GTAs which have been reopened over a given period. So far I can't see any status which might reflect this. I have tried filtering tickets which are open but...
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I created a custom field and a trigger to populates the date & time into the custom field whenever the Open/Closed changes from Closed to Open. That tells me when the ticket was reopened last. If it gets closed and reopened again, it will over ride the original date.
