Cannot Change Owner or Assignee
We have a custom field called "Office Location" The customer will choose which office location they are at Office A, Office B, or Office C. We have 3 triggers setup, one for each office. If a custo...
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There is a condition you can add to triggers called "Created / Updated". If you set this to "Created" then the trigger will only be run when the Incident is saved the first time.
If you wanted more control then using Incident statuses would be a way to do it, you could create a Not Resolved status of "Transferred", which the trigger is set to ignore.
If you wanted more control then using Incident statuses would be a way to do it, you could create a Not Resolved status of "Transferred", which the trigger is set to ignore.
