The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Can't import knowledgebase articles.
Can't import knowledgebase articles. After uploading a .csv, it parses it, returns no errors, but there's no "Save" link on the page to finish the import. Tested in Chrome and IE.
2 Replies
- I'm trying to find information about the Knowledge Base import facility mentioned here, but I can't find anything. Googling found this post, where an import is both mentioned and acknowledged by "the team". But, I can't find any UI for it in Service Desk, nor any reference to it in the online help, and my submitted tickets keep getting me links to useless help articles I've already read.
I'm sure I must be missing something very obvious.
Any help? - Hi Robert,
Sorry for the frustration. The team are looking into it and hope to have it corrected by next week. I'll keep you updated.
