Forum Discussion

Robert Schifer's avatar
Robert Schifer
New Member
11 years ago

Can't import knowledgebase articles.

Can't import knowledgebase articles. After uploading a .csv, it parses it, returns no errors, but there's no "Save" link on the page to finish the import. Tested in Chrome and IE.
Problem
  • GlennD's avatar
    GlennD
    GoTo Manager
    11 years ago
    Hi Robert,

    Sorry for the frustration. The team are looking into it and hope to have it corrected by next week. I'll keep you updated.
  • Thomas Yanez's avatar
    Thomas Yanez
    New Member
    10 years ago
    I'm trying to find information about the Knowledge Base import facility mentioned here, but I can't find anything.  Googling found this post, where an import is both mentioned and acknowledged by "the team".  But, I can't find any UI for it in Service Desk, nor any reference to it in the online help, and my submitted tickets keep getting me links to useless help articles I've already read.

    I'm sure I must be missing something very obvious.

    Any help?