The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Change the counter the numbering of incidents/problems/etc starts at
A new global setting, where I can specify what number the tickets (incidents/problems/etc) start at. For example, instead of B#506 I have that ability start at B#30001.
Hi Jenya,
You can't specify this within the interface, as we feel this isn't a setting that would be changed often, or used by many people.
But if you send an email to support@gotoassist.com asking to set the counter on your Service Desk account to a high number, they'll collect the information they need from you, and someone should hopefully be able to make the change.
Hope this helps,
Luke
You can't specify this within the interface, as we feel this isn't a setting that would be changed often, or used by many people.
But if you send an email to support@gotoassist.com asking to set the counter on your Service Desk account to a high number, they'll collect the information they need from you, and someone should hopefully be able to make the change.
Hope this helps,
Luke
