Forum Discussion

Bryan11's avatar
Bryan11
New Member
8 years ago

Changed the personal info under 'my account' but user name is still not updated

My boss accidentally changed the user name of the technician to read as his own name. We changed it back under 'my account' -> 'personal info' but user name is still not updated and shows his name.  
Problem
GlennD's avatar
GlennD
GoTo Manager
8 years ago
Hi Bryan,

I see one Service Desk account under your domain and the name is listed as Help Desk, is that not what you are seeing on your end? Have you tried logging out of your account and back in?