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Forum Discussion
Closed but not resolved
I would really like the option to close a ticket and mark it not resolved. Sometimes there is no resolution at this time, but there might be later or the user isn't willing to make the change require...
I believe that you can close a ticket that hasn't been resolved. Just above the Assignee / Status section at the bottom of the screen of the ticket, there are three choices, SAVE as TEMPLATE / DELETE / CLOSE.
If you click CLOSE, it give you some additional options to enter comments and the like. I think that would be what you are looking for.
Mark
If you click CLOSE, it give you some additional options to enter comments and the like. I think that would be what you are looking for.
Mark
