codes to change or insert data

Ash,

Thanks for the reply. I want to clarify that I wasn't speaking to the system's actual auto reply section. I am referring to creating a trigger within the incident section that adds a comment if a condition is met. Are there any text code shortcuts in the incident section that will insert data from a field such as(/incident_#) or something to that affect? Are the tips you gave above the only ones available in the system?