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Forum Discussion
codes to change or insert data
I noticed if I create a comment the leads and ends with three asterisks (***) it will bold the text. This got me wondering if there are field lookup shortcuts that can be used in a triggered comment. ...
Ash,
Thanks for the reply. I want to clarify that I wasn't speaking to the system's actual auto reply section. I am referring to creating a trigger within the incident section that adds a comment if a condition is met. Are there any text code shortcuts in the incident section that will insert data from a field such as(/incident_#) or something to that affect? Are the tips you gave above the only ones available in the system?
