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swampyedwards's avatar
swampyedwards
New Contributor
4 years ago

csv upload - ASCII char causing import to hang

Hi

 

While importing a csv the checking process validates all the lines but then hangs on the next screen if it hits a ASCII CHAR not supported - could the validation also check for unhandled ASCII CHARs?

 

I am now stripping these out from CSV.

 

Long term we will move to using API imports - are they also limited to ASCII utf08?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Hi swampyedwards

    Can you tell us more about which API import method you plan to use in the future?

    • swampyedwards's avatar
      swampyedwards
      New Contributor
      4 years ago

      Hope to move 3rd party service suppliers and providers to log incidents in our G2A service using the v2 API in the future.

       

      In the mean time we are generating a csv to upload new tickets in to the service.

       

      S

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        Thanks, we will look further into this.