Forum Discussion
Custom Fields on the dashboard
At any given time my IT team can have up to 20-30 tickets open. Our process is to check our general queue first then deal with our own tickets. While the dashboard keeps displays due dates, status r...
Turns out it can be enabled in Labs however you still cannot order by Customer. My last service desk solution from Manageengine.com would allow you to customize the view by adding or removing columns. You could then sort by any column.
