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Forum Discussion
JWJ
13 years agoNew Member
Custom Fields on the dashboard
At any given time my IT team can have up to 20-30 tickets open.  Our process is to check our general queue first then deal with our own tickets.  While the dashboard keeps displays due dates, status r...
rob111
11 years agoActive Contributor
Just noticed the new columns release which adds a customer column and other options.  Very nice but the additional columns don't show when the report is viewed from the dashboard or when a report is emailed.