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Forum Discussion
Custom Fields on the dashboard
At any given time my IT team can have up to 20-30 tickets open. Our process is to check our general queue first then deal with our own tickets. While the dashboard keeps displays due dates, status reports and activity ect. , it lacks information such as the customer's name and other custom fields Ive created.
Even in the reports i cant display the customer name, which is a bit odd. Other custom fields like office location and Region are also metrics i would generate reports on, but it seems that this is not possible.
Even in the reports i cant display the customer name, which is a bit odd. Other custom fields like office location and Region are also metrics i would generate reports on, but it seems that this is not possible.
63 Replies
- Thanks Luke. Is the Show More/Less Information link on the dashboard? I was hoping this would be a separate column that would stay present and that could be sortable. Regarding the dashboard, I envision those being like excel spreadsheets where you can sort and filter on any of the columns.
- Hi Felton,
At this stage, this improvement will only apply to customizing dashboards in Service Desk. The idea is still under consideration for RS.
Luke - Hi David, This has been turned on for your account
- Hi Randy, This has been turned on for your account
- Are you currently planning to implement these improvements as a service desk feature or a remote feature.
This feature has been documented as a key requirement of the remote unattended computer list in multiple posts over the years (search on customer).
I would hope this implementation would be common to both remote and service desk so that is value would be embedded into both components.
Perhaps replace the unattended computers list with the common service desk enhanced customer list. - may I be added to the beta as well?
- Could I be added to the beta as well? This feature would be very much appreciated in our environment.
- Hi Braiden, This functionality has been turned on for your account. You should now see a "Show More Info" link on the top-right of the incident dashboard table. Hope this helps :)
- Hi Anna, This functionality has been turned on for your account. You should now see a "Show More Info" link on the top-right of the incident dashboard table. Hope this helps :)
- Can I also be added to the beta?
