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Forum Discussion
Custom Fields on the dashboard
At any given time my IT team can have up to 20-30 tickets open. Our process is to check our general queue first then deal with our own tickets. While the dashboard keeps displays due dates, status reports and activity ect. , it lacks information such as the customer's name and other custom fields Ive created.
Even in the reports i cant display the customer name, which is a bit odd. Other custom fields like office location and Region are also metrics i would generate reports on, but it seems that this is not possible.
Even in the reports i cant display the customer name, which is a bit odd. Other custom fields like office location and Region are also metrics i would generate reports on, but it seems that this is not possible.
63 Replies
- Hi Peter, You have been added to this beta. You should now see the 'show more info' link on your incident dashboard.
- Hi Dave,
You have been added to this beta. You should now see the 'show more info' link on your incident dashboard. - I, too, would like to be added to the beta.
Thank you! - I would like to be added to the beta as well, please and thanks
- Hi Paul, You have been added to this beta. You should now see the 'show more info' link on your incident dashboard.
- Could this be added permanently? Every time you leave the page you have to click shore more again.
- Hi,
Could I also be added to the beta?
Thanks - HI,
Would it also be possible to added to the beta?
Thanks
Paul - Hi guys,
Thanks for the feedback! Yes - being able to see additional columns on your dashboard and allowing them to be sortable (as per the above descriptions) is exactly where we want to head. In fact, this is going to be one of next big roadmap changes the team will start working on.
The labs feature that has been enabled for these accounts is essentially a temporary solution until we offer the real deal.
Thanks again for the feedback everyone, this is exactly what we need to validate our ideas and keeps us on track! :)
Luke - Thanks - I would agree with David's comment below (regarding it being a separate column.
