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Forum Discussion
Custom Fields on the dashboard
At any given time my IT team can have up to 20-30 tickets open. Our process is to check our general queue first then deal with our own tickets. While the dashboard keeps displays due dates, status reports and activity ect. , it lacks information such as the customer's name and other custom fields Ive created.
Even in the reports i cant display the customer name, which is a bit odd. Other custom fields like office location and Region are also metrics i would generate reports on, but it seems that this is not possible.
Even in the reports i cant display the customer name, which is a bit odd. Other custom fields like office location and Region are also metrics i would generate reports on, but it seems that this is not possible.
63 Replies
- Glenn, I don't see how to add a custom field to a report. I see that the custom field can be used in criteria but can't see how to display a custom field.
- Hi,
I've checked and this is still on the roadmap, unfortunately priorities got shuffled a little after the initial reply was posted. Custom reports on custom fields is supported now. - That's nothing..
Been waiting over a year for them to add a poxy session timer! - We also need this. When will it be released. "Roadmap for next quarter" was mentioned one year ago.
Any news? Cheers. - 6 months ago now. We have state/status fields that we need to display in the dashboard to differentiate Incidents, Problems, and Changes.
- Any idea when this functionality will be added?
- We would really like this feature, can you please tell when it will be released?
Cheers,
Troels - This was 4 months ago. Is the feature active or are we still waiting?
- Will we be able to create report that shows other fields, such a Date Created?
Please add my account to the BETA? The account is different from my Get Satisfaction email address. - Can we be added to this beta also? What information do you need from me?
