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Forum Discussion
Custom reports on number of open calls by assignee and open calls by age
Hi, I need the following reports created for a service: 1. A count of open calls grouped by the assignee. 2. A report to show open calls grouped by their age from when they were created - ie call...
Hi Mary,
Thanks for the reply. The reports are meant for my manager and I was hoping to have it all done within GoToAssist so that they could be automatically emailed to him on a scheduled basis. However, I do like your idea on the age buckets column and will use it if I have no option but to use excel sheets and pivot tables.
Puneet
Thanks for the reply. The reports are meant for my manager and I was hoping to have it all done within GoToAssist so that they could be automatically emailed to him on a scheduled basis. However, I do like your idea on the age buckets column and will use it if I have no option but to use excel sheets and pivot tables.
Puneet
