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Forum Discussion
Customer created incidents set assignee to unassigned
Hey there My company is switching to gotoassist service desk and we're trying to get some help with the set up. Right now, the only issue I'm having is with the default assignee to a customer-cr...
Hi Jeremy,
Unfortunately, there's not a way for incidents to be unassigned completely. However, a work around that you might find useful is to create a group (you could even call it "unassigned" if you wanted) and make this group the default owner for customer created incidents.
This could function as a normal group, and you could then run reports for that group to pull up the currently unassigned to a technician incidents.
Please let me know if that helps or if you need any further information on how to accomplish this and thank you for using Service Desk!
Unfortunately, there's not a way for incidents to be unassigned completely. However, a work around that you might find useful is to create a group (you could even call it "unassigned" if you wanted) and make this group the default owner for customer created incidents.
This could function as a normal group, and you could then run reports for that group to pull up the currently unassigned to a technician incidents.
Please let me know if that helps or if you need any further information on how to accomplish this and thank you for using Service Desk!
