Forum Discussion
Customer created incidents set assignee to unassigned
Hey there My company is switching to gotoassist service desk and we're trying to get some help with the set up. Right now, the only issue I'm having is with the default assignee to a customer-cr...
Thank you, Krista!
I didn't realize the groups could be used like that. As for the email address assigned to the group, would something like null@null.com be sufficient or will there be errors?
This is better than the workaround i thought up to create a new user named unassigned and eat up one of our user-seats.
I didn't realize the groups could be used like that. As for the email address assigned to the group, would something like null@null.com be sufficient or will there be errors?
This is better than the workaround i thought up to create a new user named unassigned and eat up one of our user-seats.
