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Jeremy Baxter's avatar
Jeremy Baxter
New Member
10 years ago

Customer created incidents set assignee to unassigned

Hey there My company is switching to gotoassist service desk and we're trying to get some help with the set up. Right now, the only issue I'm having is with the default assignee to a customer-cr...
Question
Krista C.'s avatar
Krista C.
New Member
10 years ago
Hi Jeremy, 

Glad that works for you!  Yep, groups can be default assignees as long as the group has been granted access to the service. 

As long as the email address is in the proper format, which null@null.com is, you can set that as the group email address.  One thing to keep in mind is that ServiceDesk will send notifications about the ticket to that group address if you select the option to email the group email address rather than the technicians in the group.