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Forum Discussion
Customer created incidents set assignee to unassigned
Hey there My company is switching to gotoassist service desk and we're trying to get some help with the set up. Right now, the only issue I'm having is with the default assignee to a customer-cr...
Hi Jeremy,
Glad that works for you! Yep, groups can be default assignees as long as the group has been granted access to the service.
As long as the email address is in the proper format, which null@null.com is, you can set that as the group email address. One thing to keep in mind is that ServiceDesk will send notifications about the ticket to that group address if you select the option to email the group email address rather than the technicians in the group.
Glad that works for you! Yep, groups can be default assignees as long as the group has been granted access to the service.
As long as the email address is in the proper format, which null@null.com is, you can set that as the group email address. One thing to keep in mind is that ServiceDesk will send notifications about the ticket to that group address if you select the option to email the group email address rather than the technicians in the group.
