Forum Discussion

Jonathan Bricke's avatar
Jonathan Bricke
New Member
8 years ago

Customer emails not being received - Intermittant

Sometimes I am completing tickets, and closing jobs down, however the customer never receives an email. they didnt even receive the mail to say a job had been opened. If its any correlation it seems w...
Problem
Mary Forbes's avatar
Mary Forbes
Active Contributor
8 years ago

check your defaul account settings to ensure they are checked to send customer emails when updates.  check your customer profiles to make sure they have an email.