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TB13's avatar
TB13
Active Contributor
7 years ago
Solved

Customer has stopped receiving e-mail alerts for ticket updates

I have a customer who has suddenly stopped receiving all e-mail ticket updates. His colleagues assigned to the same service are still receiving updates. Are you able to provide any confirmation tha...
  • AshC's avatar
    AshC
    7 years ago

    TB13  I can check on that (Email blockage) if you want to direct message me the user's email address.

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

TB13  I can check on that (Email blockage) if you want to direct message me the user's email address.

  • TB13's avatar
    TB13
    Active Contributor
    7 years ago

    Resolved by direct message.  User's e-mail was in the bounce filter.