Solved
Customer Notification when an Incident is created on the Customer Portal
Hi, We are setting up a new service on GoToAssist for a company we will be supporting. One of their requirements is to send an email notification/confirmation to the customer when that customer ...
- For those with a similar query, I solved this by use of a scheduled report with mass actions. A comment is added to incidents created within the last '1 hours', which is subsequently emailed to the Customer.
