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Forum Discussion
Customer participation in Change/Release Management
I work in the IT department in a company of 250+ users (customers) We have a an internal policy on requesting Software implementation (Change management) or updates/patches (Release Management). ...
Fair enough. We have seen people forward the cost of the licenses onto their customers as well, this is particularly handy if they are actively involved in services. But I understand if this is not possible.
We recently added the ability for customers to be associated to Problems, Changes and Releases. This was primarily more for reporting purposes, but it is a step towards eventually allowing customers to have greater involvement with these entities too.
As I mentioned, this is a feature we're currently keeping track of, and are considering adding Changes and Releases to the Portal in the future. We have a few features in the pipeline that might open up additional workarounds. If you come up with any in the interim please let us know :)
We recently added the ability for customers to be associated to Problems, Changes and Releases. This was primarily more for reporting purposes, but it is a step towards eventually allowing customers to have greater involvement with these entities too.
As I mentioned, this is a feature we're currently keeping track of, and are considering adding Changes and Releases to the Portal in the future. We have a few features in the pipeline that might open up additional workarounds. If you come up with any in the interim please let us know :)
