Hello. We would like to see this feature and for "customers" (our internal colleagues) to be able to be a part of the change approval process. In our environment, many computer systems have an non-IT owner and the owner needs review and approve change proposals and the results of the change. We have an IT dept of 2 people and would like to run with two licenses, but have a bunch of system owners that need to participate in the change request process including approvals. These approvers would not need any other "user" functionality within the Service Desk. It would be great if we didn't need to purchase full licenses just so someone can review and approve a change request (they don't need to create them).
