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Forum Discussion

JWJ's avatar
JWJ
New Member
13 years ago

Customer participation in Change/Release Management

I work in the IT department in a company of 250+ users (customers) We have a an internal policy on requesting Software implementation (Change management) or updates/patches (Release Management). ...
idea
Kylee11's avatar
Kylee11
New Member
13 years ago
I Second David Caranfa's request. We are currently in the middle of looking at the service desk to migrate to. Customer approvals for Change requests would be a big bonus for us. At times we need to schedule server\Application outages for changes and Issues. To be able to have an approval change would be an excellent bonus for both our customers and us.