The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Customer participation in Change/Release Management
I work in the IT department in a company of 250+ users (customers) We have a an internal policy on requesting Software implementation (Change management) or updates/patches (Release Management). ...
We are a hosting company and would like to add our customers as an approver to their changes. Buying a user license for each customer is cost prohibitive. Any other suggestions? Frankly, I am surprised more folks do not need this functionality. I would think even an internal IT department would want change approval from a business owner that understands the business impact of the change.
Has there been any development on this - when can notifications got to the customer?
brennand While this exact functionality doesn't exist, you do have the ability to link a Change to Incidents so that Customers can still comment / receive updates that link within the SD side for you to see.
thanks for responding - it's pretty disappointing that it's still not a feature for what I would have thought is a pretty common requirement that business users are included in the change/release requests.
Anyway hopefully it might become a feature soon.
I have created a link between the incident and the release - how do they update each other? How does the customer see the updates - not clear to me how it works...any help appreciated...
Thanks
