Forum Discussion

JWJ's avatar
JWJ
New Member
12 years ago

Customer participation in Change/Release Management

I work in the IT department in a company of 250+ users (customers) We have a an internal policy on requesting Software implementation (Change management) or updates/patches (Release Management). ...
idea
brennand's avatar
brennand
New Contributor
5 years ago

thanks for responding - it's pretty disappointing that it's still not a feature for what I would have thought is a pretty common requirement that business users are included in the change/release requests.

Anyway hopefully it might become a feature soon.

I have created a link between the incident and the release - how do they update each other? How does the customer see the updates - not clear to me how it works...any help appreciated...

Thanks

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

brennand  The customer cannot 'see' the incident itself, so you have to manually update it when changes are made.