Forum Discussion
Customer Portal - Visibility of releases
Hi folks, Using GoToAssist, We currently have a front facing customer portal in place. The portal is limited in functionality in comparison to our user's platform, which is definitely something...
Hi Kelly,
When it comes to Performing Mass Actions on multiple records, the only way to get a reply automatically if the customer is submiting via portal is by commenting on the ticket itself. I'm afraid only emailing incidents will send an auto reply. In these cases, we figured that an auto-reply would be redundant based on the already existing portal visibility.
Hey Ash,
I think you've misunderstood what we're trying to achieve here. Our customers currently don't have any visibility of releases, regardless if they're linked to and/or assigned to them. On our customer portal there's no option to add a category tab for 'releases'. This would be helpful to give customers an overview of release tickets linked to them.
Currently we're having to manually send any information pertinent to them on the release ticket which obviously isn't ideal...
Kind regards,
Kelly
