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Customer portal map of radio buttons (ppl affected & urgent)
Hi, Customer facing portal has radio buttons for urgency and how many ppl are effected, how does this map to internal view? Do you based on both selection assign a priority? Here a screenshot...
Hi H_Meister ,
If you need to 'see' the priority graph, you may view the differences between what is affected Vs. how many users:
It then depends on how you prioritize your incidents in order to categorize each one.
this matrix is exactly what I was looking for. Where do I find it? Is that in a KB /help article ?
