Forum Discussion

H_Meister's avatar
H_Meister
Active Contributor
6 years ago

Customer portal map of radio buttons (ppl affected & urgent)

Hi,   Customer facing portal has radio buttons for urgency and how many ppl are effected, how does this map to internal view? Do you based on both selection assign a priority?   Here a screenshot...
  • AshC's avatar
    AshC
    6 years ago

    Hi H_Meister ,

    If you need to 'see' the priority graph, you may view the differences between what is affected Vs. how many users:

    It then depends on how you prioritize your incidents in order to categorize each one.

AshC's avatar
AshC
Retired GoTo Contributor

Hi H_Meister ,

If you need to 'see' the priority graph, you may view the differences between what is affected Vs. how many users:

It then depends on how you prioritize your incidents in order to categorize each one.

H_Meister's avatar
H_Meister
Active Contributor
6 years ago
this matrix is exactly what I was looking for. Where do I find it? Is that in a KB /help article ?