Forum Discussion

Ian11's avatar
Ian11
New Member
9 years ago

Customer Portal

Can i change the landing page when a customer logins to service desk? i would like them to land on Knowledge and attempt to self serve where and if possible before submitting a ticket.  Many Thanks...
Question
  • Bcshay's avatar
    Bcshay
    9 years ago
    Yes, go to Service Desk Settings, Customer Portal, and then Default Settings. You can change the landing page to My Incidents, Messages, or Knowledge Base.
Bcshay's avatar
Bcshay
Active Contributor
9 years ago
Yes, go to Service Desk Settings, Customer Portal, and then Default Settings. You can change the landing page to My Incidents, Messages, or Knowledge Base.