Customers Not Populating
We are seeing all of a sudden a problem with customer info populating when a client emails a ticket in. It used to grab the email address and now it is showing the "service" email address. This occur...
Forum Discussion
AshC, Thanks for thinking of that.
We checked on on that, as it's been working flawlessly for "ever"... Everything about this is inconsistent, some clients (even existing ones) will fall victim to this. So even those test cases shoudn't "need self registraiton".
These settings have not changed.
JustinMerit Have you done anything on your side to troubleshoot the problem, like altering the email delivery address?
If this is still sporadic in response, I would call directly into support so that we may document the times of failure. It is possible there's a delivery problem on our end.
https://support.logmeininc.com/gotoassist-service-desk/contactus
AshC, I actually did just that yesterday as well. There is an open support case with all this information. They noted that they see this as unexpected behavior and are looking into it.
THANK YOU!
