Forum Discussion

Andy111's avatar
Andy111
New Member
11 years ago

Customized Incident resolution dates?

Hi all,

I know we can edit, add to the already default priority that give us our resolution date, however is their anyway to manually enter a resolution dates on incidents on a case to case basis?
Question
  • Luke Grimstrup's avatar
    Luke Grimstrup
    Retired GoTo Contributor
    11 years ago
    Hi Andrew,

    Yes, it's possible to override the incident resolution times. If the service has the setting "Resolution due dates can be overridden" turned on.


    Once the setting is turned on, then due dates can be overridden by clicking on the due date calendar within an incident.


    Hope this helps,
    Luke