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Data retention on ServiceDesk
Does anyone know how long Incident records are retained on the ServiceDesk product? Do they automatically get culled?
The grand total is 3 years: 2 years of reporting availability, followed by 1 year of 'read-only' availability: https://support.logmeininc.com/gotoassist-service-desk/help/incident-data-archival-and-removal-g2asd160026
The grand total is 3 years: 2 years of reporting availability, followed by 1 year of 'read-only' availability: https://support.logmeininc.com/gotoassist-service-desk/help/incident-data-archival-and-removal-g2asd160026
Thanks Ash, that's really helpful.
Have a great day.
