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Forum Discussion
Date Driven Trigger Not Working
Hi Looking for some assistance here. I have set up an incident trigger which isn't working. The idea is simple. The incident starts with a due date of 30 days. Once the due date is within 15 days, ...
Triggers only apply when you actually save a record, so they're not really suitable for this sort of time based manipulation.
There is another feature which will do this. If you create a report from Incidents -> Reports & Queues that selects the incidents in the time range you want, save the report, and then go to "Schedule & Queue" you can set up an action schedule:
There is another feature which will do this. If you create a report from Incidents -> Reports & Queues that selects the incidents in the time range you want, save the report, and then go to "Schedule & Queue" you can set up an action schedule:
