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Forum Discussion
Date Driven Trigger Not Working
Hi Looking for some assistance here. I have set up an incident trigger which isn't working. The idea is simple. The incident starts with a due date of 30 days. Once the due date is within 15 days, ...
Ok I have set this up and it work BUT, it seems to have caused a new problem.
To test I set the action to run at 15:00. It ran and changed the category.
Now, I cannot change the category manually.
Example, the trigger set it -15 Days Send Reminder.
When I try to change the category to 15 Day Reminder Sent, when I hit save, it stays as the same.
I've tried logging out / in, logging in via incognito etc but nothing seems to resolve this issue. Any ideas?
To test I set the action to run at 15:00. It ran and changed the category.
Now, I cannot change the category manually.
Example, the trigger set it -15 Days Send Reminder.
When I try to change the category to 15 Day Reminder Sent, when I hit save, it stays as the same.
I've tried logging out / in, logging in via incognito etc but nothing seems to resolve this issue. Any ideas?
