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Forum Discussion
Date Driven Trigger Not Working
Hi Looking for some assistance here. I have set up an incident trigger which isn't working. The idea is simple. The incident starts with a due date of 30 days. Once the due date is within 15 days, ...
Did you look at using the Priorities & SLA's instead of a trigger or action to change the status. The SLA will send an email to the designated people when the criteria is meet. It doesn't change the status, but the reminder does go out.
